Support Information
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PROMODAG Reports
Download PROMODAG Reports
Pricing Information on PROMODAG Reports
Software Requirements for PROMODAG Reports
Contact information for Mercury Systems (Consulting) Ltd.
Download the QuickStart Manual for details on setting up your Exchange server and the permissions required in order to be able to produce certain reports.
How to set up Outlook 2007 for Promodag
Got an Outlook security message popping up?
Check the Product Updates.
Check the Software Requirements.
Check the PROMODAG Knowledge Base.
Support Plan
The PROMODAG Reports license includes a one year maintenance plan, renewable every year. One month prior to your license expiration date, we will send you a renewal quote.

The plan entitles you to free e-mail and telephone technical support.  You also receive free updates and upgrades to new versions of PROMODAG Reports.  You won't have to make a new purchase when a new version is released.

The price for a 12 month subscription to the support/maintenance plan is included in the personalized price quotation.

If you have a support related question and you cannot find the answer on this site, please E-Mail your question to: support@mercurysys.com
 
 

Outlook Security
Outlook Security feature prevent access to the address book needed by PROMODAG Reports.

Information on how to deactivate Outlook Security may be found on the Microsoft website:

For Outlook 2003:
http://office.microsoft.com/en-us/assistance/HA011401761033.aspx

For earlier versions of Outlook:
http://www.microsoft.com/office/previous/outlook/2002security.asp

Outlook 2007
CDO 1.2.1 will no longer be provided as a part of the install of Outlook 2007 and later versions. As a result, there is functionality missing that many applications depend upon. CDO 1.2.1 is a package providing access to Outlook-compatible objects through a COM-based API.

Promodag version 7 or earlier needs CDO in order to run content reports. You can download it from the Microsoft site: http://www.microsoft.com/downloads/details.aspx?familyid=2714320d-c997-4de1-986f-24f081725d36&displaylang=en

 
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Last modified: Monday August 11, 2008 .